Terms & Conditions
Please read these product terms and conditions (“Product terms”) carefully as they set out the terms under which you as the customer will transact with us.
Each order or acceptance of a quotation for Goods by the Buyer from the Seller shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as reasonably possible.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days from the date you agree to go ahead with the order without giving any reason. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel after this period we reserve the right to withhold all or some of your deposit.
RETURNS AND REFUNDS FOR OUR PRODUCTS
Please make sure your measurements are correct and accurate and take account of any variations in the angle of, or scopes in, the wall or ceilings. We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you. For unusual spaces or in old properties we would recommend our Installation Services are used.
We cannot accept the return of made-to-measure Products if the reason for the return is because you provided us with incorrect measurements or have changed your mind.
Once work has started if you decide to cancel the deposit is non-refundable and you may be liable for the entire cost.
In the unlikely event that there is any defect with the Installation Services or furniture please contact us and tell us within 24 hours we will repair or fix the defect as soon as reasonably practicable when it is found that we are at fault.
Installation dates will be agreed by both parties for all installation or remedial works. In circumstances where we are unable to complete the works on the agreed date due to cancellation, limited or unachievable access to the property, room or location of product, we reserve the right to charge you a £100 rebooking fee.
A deposit payment is to be paid on confirmation of ordering to buy in the materials for your installation, this is a 50% payment of the overall amount, the day before your installation a further 40% is to be paid and then the 10% final payment is due on completion of the fit before the fitters have left your premises. If payment is not received at this time please be aware late payment charges and administration charges will be added.
Prior to installation you are responsible for:
Checking that there are no items present that may hinder the installation of the sliding doors in their intended location, examples of such items would be: electrical sockets, any light fittings, aerial components, curtain polls/tracks etc. These items must be moved or otherwise dealt with before the installation date.
Notifying the installer of any particular features which you know about the property which may make the installation more difficult than expected. We will assume that your property is not subject to any listing and that the installation works will not contravene any planning conditions or obligations unless you tell us otherwise. Further we assume that your premises are free from damp, dry rot, infestation or collapse and are otherwise structurally suitable to accept the installation of the products.
Ensuring that existing services within the property are generally of a legal and good workman-like standard. In particular, you acknowledge that you have checked the walls and floors are sound. You are responsible for locating any hidden wiring or pipework and neither the installer nor the company shall be liable for any damage caused to hidden conduits, wires or pipes or any damage resulting from accidental damage.
Removing all movable items from the room where the installation is to be carried out, and for preparing and protecting all surfaces prior to the arrival of the installer. The installer may reasonably refuse to start work where this has not been done and you will be responsible for any delays (and the cost of any such delays) which arise as a result.
Removing any asbestos insulation board or asbestos coating.
Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be completed.
We may terminate the contract and reserve the right to bring a claim against you for in the event that the installation is not possible or impractical due to circumstances reasonably within your control or knowledge.
You are advised not to decorate rooms prior to installation (including the laying of carpet).
1Redecoration of rooms shall be your responsibility and it is not included in the price agreed unless specifically set out otherwise. For the avoidance of doubt, this provision does not exclude our responsibility for damage which is beyond what is reasonably commensurate with the fitting of the components in the usual way (for example, damage to other areas of the premises where the products are not being fitted) or which has been caused by the negligence of us or our agents.
We will do our best to ensure that installations are started on the date agreed between you and the installer. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items on the agreed date and within the time frame estimated, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control.
You acknowledge the inevitability of some disruption in the use of the premises whilst the products are being installed and whilst we shall not be liable for such disruption, we shall take reasonable steps to minimise such disruption.
No payment shall be deemed to have been received until the Seller has received cleared funds.
The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller.